FAQ
Answers below are based on our Shipping Policy and Refund Policy.
How long does it take to process my order?
Orders are processed within 2-4 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information.
How long will delivery take?
Shipping times vary depending on your location and the carrier. Estimated delivery times are provided at checkout, but are not guaranteed.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery location.
Do you ship internationally?
No. At this time, we ship within the United States only. International shipping will be available in the future.
What if there is a delivery delay, or my package is marked as delivered but I have not received it?
We are not responsible for delays caused by carriers, or for lost or stolen packages once they are marked as delivered. For delivery issues, please contact the carrier directly.
What should I check before I place my order?
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address.
What is your return window?
Returns and exchanges are accepted within 14 days of delivery for unworn items in original condition. Items must not be washed or worn.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
How do I start a return or exchange?
Email info@lifeontwos.com with your order number and the reason for the return.
How do exchanges work?
If you need a different size, contact us and we will help coordinate the exchange.
When will I receive my refund?
Refunds are issued to the original payment method once the returned item is received and inspected. Please allow 5-10 business days for the refund to appear on your statement.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and photos.
Are any items final sale?
Yes. Items marked final sale are not eligible for return or refund.
How do I check sizing and fit?
Please see the Fit Notes on the product page for the item you are interested in, and see our Size Chart for tee measurements and fit guidance.
How can I reach Life on Twos?
Please visit our Contact page.